Complaints and dispute resolution
We aim to resolve concerns fairly and promptly. This page sets out our internal process and external agencies you may contact.
- Step 1 — Contact us. Email chat@hippurify.pro or phone +61 7 5504 5933 with your name, the service date, and a clear description of the issue. We acknowledge receipt within five business days.
- Step 2 — Internal review. A senior facilitator who was not the primary contact will investigate and propose a remedy where appropriate. We aim to respond within fifteen business days.
- Step 3 — Escalation. If you remain dissatisfied, you may refer the matter to the Queensland Office of Fair Trading or, for eligible disputes, consider Queensland Civil and Administrative Tribunal (QCAT) pathways described on the Queensland Government website.
- Privacy-specific complaints. If your complaint concerns personal information handling, you may also contact the OAIC after you have first raised the matter with us.